UK Satellite Broadcaster
storm™ technology used:
RedContact™ IP Contact Centre
Improved contact centre operations for the UK's biggest pay TV platform. As well as providing more efficient and customer friendly call-queuing systems, incorporating IVR response handling, Content Guru provided consultancy on opening hours, based on call records showing when peaks and troughs occurred, and when customers most needed service. storm also hosts the customer's introduce-a-friend referral rewards programme.
For further information call +[44] (0)1344 852 350 or text Guru to 66663.
