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31st March 2010

STORM® transforms service and capacity for ScottishPower

ScottishPower, one of the UK’s leading integrated energy providers, has chosen the STORM® platform to host its incident management and response contact centre estate. STORM services deployed by ScottishPower include CONTACT™ hosted contact centre with full IVR and ACD capabilities, LOSS™ loss of service handling and SPEAK™ speech recognition.

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CASE STUDIES

• UK Satellite Broadcaster
• UK terrestrial TV Network
• UK national charity
• Global sports and leisure brand
• Leading UK Financial Services brand
• UK online rail travel service
• UK national newspaper

KEY FACTS about Content Guru

• Mobile, voice, VoIP, data, video, SMS/MMS, mass calling, contact centre - all on a single integrated platform
• Hosted interactive digital communication - put digital at the heart of your brand and CRM strategy
• Compliant management and reporting - full accountability, self-funding campaign options
• Rapid market intelligence - pinpoint targeting and micro communication on a mass scale
• Everything you need for a digital communications strategy, from a single source